SpinBetter Casino - 플레이어가 보너스에 만족하지 않습니다.

Hi there, I just registered with Casino-Z and wanted to try them out firsthand with the No Deposit Bonus free spins listed on your site Casino.guru. I won 16Euro with this free spins. However, as informed by their support team I have to wager these winnings with my own funds. I would like to point out that this is not a No Deposit Bonus Free Spins, But a Deposit Bonus Free Spins.

Hello kennethcini,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino-Z.

I've checked the information on our website and everything is correct regarding the No deposit bonus. Please check the underlined text:

It means that in case you wouldn't win or win only a lower amount you can still just cancel the bonus but if you want to wager and withdraw the winnings you will need to deposit - it is still however considered as a no deposit bonus as you can claim it without any deposit

Looking forward to your answer.

Regards,

Nick

Hello kennethcini,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.

Dear kennethcini,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Then you are right. However I would do a new category for these sort of FREE SPINS and call them PLAY NOW & PAY LATER.

Dear kennethcini,

I'm sorry that it was not entirely clear from out description how the bonus works, we will try to make the updates as accurate as possible. You can still however run through the terms directly on the casino's website.

Thank you again for pointing out some unclear details on our website. The complaint will be now closed.

Please do not hesitate to contact us if you will come across any other trouble again, we will gladly try to help you.

Regards,

Nick