SpinBetter Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

The casino does not want to withdraw the winnings despite the withdrawal of twice the amount the day sooner the same withdrawal method. Request photos of the virtual card on a white sheet from both sides, which is impossible because the card is not material. My attempts to withdraw to Skrill are rejected and it is blocked for no reason, when I try to withdraw to the card, a message is displayed to use the last withdrawal method, i.e. Skrill that was blocked for me. Screenshots of a virtual card from the skrill application are rejected without giving a reason, only a request for real photos. Please help

Dear lomo413,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear lomo413,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear lomo413,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear lomo413,

It seems that while you were waiting for the resolution of technical issues, you used your entire balance for gaming. We’re sorry to hear about this, but we want to assure you that the technical difficulties have now been resolved, and withdrawals are functioning stably.

Thank you for your patience and understanding.

Best regards,

SpinBetter Team

Shame you Spinbetter 

You had the option to withdraw crypto currency but casino rejected the letters you said that I had to make as many deposits in total as I paid to your Casino to unlock the withdrawal channel-is not fair and is fraud.

You have used the tactics of holding the Player's money-saying that you have a problem with withdrawals method what is not true!! 

You do this often because it's not just my opinion- on telegram group you banned players who’s say is problems with withdrawals like me .

The manager on the telegram pours the players and never responding if need help, just enter your Casino name on google  and there are so many problems with withdrawals same like my.

Quote from a Player's Complaint from another Forum few months earlier-

-,,The problem is that whenever you try and withdraw (I've tried several methods) they give you an error stating there's 'technical issues with the payment provider'.

Contacted support again and they asked for yet more documentation and then I got the 'we're currently experiencing technical difficulties with this withdrawal method, please try another one'.

Terrible experience, I would not advise anyone to deposit any money onto this casino as you will likely never see it again."

and other forum-month ago 

…,, Payout of winnings - this is an element that I have to complain about a little. Unfortunately, my opinion about Spinbetter is negative because I did not get the required support in terms of paying winnings. I feel bad about it because I thought the casino staff took their customers more seriously. Well, I think it's time to look for another operator."

and much fameous forum opinion-

3month ago 

…,, Fatal . Delayed payouts of winnings. The VIP manager is tragic, supposedly personal, and he doesn't reply to messages. The bonus is tragic despite deposits of very large refusals because of little activity and deposits thousands"

and other probably biggest - is from 26/12/2024 really fresh -administrator waiting for response from casino 

…,, I won 20k BGN on a game on Spinbetter and they won't process my withdrawal. 

First I asked on chat how I can withdraw my funds and they said I need to email their support. I emailed support and they asked for the standard KYC docs that I sent. 

The method I used for deposit was not available so I was told to use a different deposit method. I used Netteller and deposited the minimum amount and then asked to verify that deposit method. They then asked for various screenshots of my Netteller account which I reluctantly sent. 

Now they are requesting weird selfies to prove it's me because they can't verify my identity. I really don't want to send the requested weird selfies because I believe it's a scam - never had an online casino asked for such photos. I just want my winnings or at least my deposit back. 

I have read good and bad reviews and I'm starting to feel like I have been properly scammed."

i agreed with withdrawals are fast but only low winnings sum,horror is started when you win more and want withdrawal…

I consider the matter closed on my part because I will never play there again and I advise against others .I consider the matter closed on my part because I will never play there again and I advise against others- Casinoguru support thank you for your help

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.