SpinCity Casino - 플레이어가 출금을 위해 계정에 접속할 수 없습니다.

I asked several times for email to change pw under gmail account. Chat was on rissian . Links did not work created new account to use and chat was in Russian when I tried to get help .

Dear Youaretheives09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you registered more than one account at this casino?
• Did you use the second account only to contact support?
• Did you make any deposits, activate any bonuses, or play any games?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Youaretheives09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I created a new account because my first account was not functional worh password. You cannot say that is a functional account when the links will not set a password. Yes I created another account because the first one didn't work ! The same name everything. I was not being deceitful its ridiculous. The chat in 2nd account was in Russian. So I started using it . They make account to set ppl up to fail. Then steal their money. I've read hundred of reviews of this place stealing ppls money . I want MY money

Thank you for your reply, Youaretheives09. Please understand that by creating another account you breached one of the main rules of online gambling. I checked the General T&Cs and I found this:

9.1.2. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;

Could you please advise if the casino permitted you to create a second account? Do I understand correctly that you tried to restore your password but it didn't work?

Hi yes, I had no problems at all was under the same name and everything