SpinJo Casino - 플레이어의 상금은 몰수되었습니다.

The casino rejected my winnings and returned my original deposit amount.

Kasino hylkäsi minun voittorahat ja palautti minulle alkuperäisen talletus summan.

Dear stenld,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you contacted customer support after your winnings were confiscated? Please forward me the email or chat transcripts (screenshots) of your communication with the casino customer support at veronika.f@casino.guru.

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear stenld,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.