SpinJo Casino - 플레이어의 상금은 지급되지 않습니다.

After claiming my bonus, I requested a withdrawal. Without providing any further information, the money was withheld, and I was told that I did not win it.

Nach bonusgabe Auszahlung beantragt und ohne weitere Informationen wurde Geld einbehalten und es wurde gesagt das ich das nicht gewonnen habe

Dear 9jxg8dbww7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinJo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino cite any rules being broken?
• Could you please provide a screenshot or a link to the bonus you activated and played?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 9jxg8dbww7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.