Spins Deluxe Casino - 플레이어는 계정 폐쇄 후 원치 않는 메시지를 받습니다.

I joined this casino and started receiving text messages at 4am every morning on my mobile phone. I requested multiple times for this to stop - and got the short sharp reply "message sent" but weeks later still getting nightly text messages. I then requested that my user name and membership be closed - and explained why. So I can now no longer log in but I keep getting the nightly promotional text messages. Are you able to assist???

Dear BarneyTheAngus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you provide information on whether the messages originate from a consistent phone number each time? Do you have access to view the sender's details for these messages?

If possible, kindly share any supporting evidence with petronela.k@casino.guru.

Regrettably, we have encountered previous instances of unresolved cases with this online casino. On several occasions, they opted not to engage in communication through official channels, instead disregarding our attempts at negotiation.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela, the text messages do not give sender details, but they all direct m to the spinsdeluxe casino site. They are promoting the bonus that is available to me, which is fine, but not at 4 or 5am.

Thank you very much, BarneyTheAngus, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, BarneyTheAngus!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to this thread.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team