SpinsBro Casino - 위조된 문서로 인해 플레이어의 계정이 금지되었습니다.

I deposited 500e at the casino, and after winning 1200e, I was ready to withdraw the money. However, problems ensued. Spinsbro utilizes some sort of security program to vet documents, negating the need for a human. Out of my documents, two were accepted: the picture from my passport and proof of my address. But my last document, a selfie with my passport, wasn't accepted, resulting in a ban. When I asked why via email, I was told I had used a forged document. I took the initiative to send separate emails to Spinsbro featuring all my documents, but I received no response. I need assistance rectifying this situation, and am able to further vouch for the authenticity of my documents.

Deposin kasinolle 500e ja voitettuani 1200e olin valmiina nostamaan rahat mutta sitten ilmeni ongelmia. Spinsbrolla on jokin turvallisuus ohjelma, joka tarkastaa dokumentit, eli ei oikea ihminen. Dokumenteista hyväksyttiin kaksi eli passista kuva ja todistus osoitteesta. Viimeinen dokumentti oli selfie passi käessä jota ei hyväksytty ja sain bannit. Kun kysyin emailista miksi niin vastaus oli että olin laittanut kuvan väärennetystä asiakirjasta. Lähetin vielä erikseen spinsbron emailiin kuvat kaikista dokkareista, mutta ei vastausta. Tarvitsen apua asian selvittämiseen ja voin todistaa että asiakirjani ovat aitoja..

Hello leevi10telkkala,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinsBro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hey! Accepted documents were a photo of the passport and a proof of address, if I remember I put a photo of the electricity bill. And the last time I spoke was when I asked the casino why my user was deleted and they answered that it was because of a fake document. I sent them another email after this but no reply.

Hei! Hyväksyttyjä asiakirjoja oli kuva passista ja tosite osotteesta, muistaakseni laitoin sähkölaskusta kuvan. Ja viimeksi puhuin silloin kun kysyin kasinolta miksi minun käyttäjä on poistettu ja vastasivat että väärennetyn asiakirjan takia. Laitoin tämän jälkeen vielä sähköpostia heille mutta ei vastausta.

Hello leevi10telkkala,

Would it be possible to forward those documents to nikolas.b@casino.guru?

I sent documents to this email: nikolas.b@casino.guru

Did you get my document?

Saitko asiakirjani?

Thank you leevi10telkkala for all the information provided so far. At first sight, there doesn't seem anything suspicious so I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on and will try to get in touch with the casino regarding your case.

Wish you best luck resolving it.

Regards,

Nick