SpinsUp Casino - 플레이어의 출금이 지연되었습니다.

Hello, withdrawals are deliberately being delayed, then canceled due to alleged technical issues. Despite having a verified account, they suddenly require complete bank statements, which they request only after a 16-hour wait. As it stands, I can only advise against playing here. To this day, I have not received my money.

Hallo, Auszahlungen werden bewusst in die Länge gezogen, dann storniert, wegen angeblichen technischen Problemen. Dann benötigen sie trotz bereits verifiziertem Konto plötzlich komplette Kontoauszüge, und diese fragen sie erst nach 16 Stunden in der Warteschlange an. Ich kann stand jetzt nur abraten hier zu spielen. Bis heute habe ich mein Geld nicht erhalten

Dear Ikarusxt,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you made any successful withdrawals before?

Have you provided your bank statements as part of the verification process before? Kindly bear in mind that the casino is eligible to request additional documents from players before processing their withdrawal requests.

When was the last time you tried submitting a withdrawal request? Have you communicated with customer support regarding the technical problems they are experiencing? Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

No, so far no payouts have worked. I have submitted everything, including the bank statements!

The day before yesterday I started a new withdrawal, then new documents were requested, which I uploaded and now I have been deleted without any warning or information. My account is deactivated. I no longer have access!

Hallo,

nein bisher keine Auszahlungen die funktionieren haben. Ich habe alles vorgelegt auch die Kontoauszüge!

ich habe vorgestern eine neue Auszahlung gestartet, dann wurden wieder neue Dokumente angefordert die habe ich, hochgeladen und nun wurde ich ohne Vorwarnung oder Informationen einfach gelöscht. Mein Konto ist deaktiviert. Ich habe keinen Zugriff mehr!

This casino is really the worst.

everything was artificially delayed and now the account has simply been deactivated.

Dieses Casino ist wirklich dass aller letzte.

alles wurde künstlich rausgezögert und nun wurde das Konto einfach deaktiviert.

Money is there can be closed

Geld ist da kann geschlossen werden

Dear Ikarusxt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru