SpinsUp Casino 리뷰

Please don't be fooled this is good casino because of fake reviews and by that its managed by DAMA N.V.,
As this casino doesnt pay winnings. They do all they can not to payout winnings which is apsurd.
Support is not much helpfull and sometimes you wait for 30 minutes on agent.
By far this is the worst casino managed by Dama NV.
AVOID THIS SITE TO SAVE YOURSELF YOUR TIME AND MONEY, CASINOS LIKE THIS SHOULD BE ILEGAL IN 2026.

I feel obligated to share my experience with SpinsUp to warn other players about the unfair and fraudulent practices of this casino. This is a chronicle of intentional deception and anti-customer behavior.

The Beginning of the End: A Broken Promise
It all began with a deposit for a bonus offer with daily free spins. On the second day, the credit was missed. Instead of fixing the error, support manually made the problem worse by crediting completely the wrong free spins with the wrong wagering requirements.

The Communication: A Farce of AI Bots and Ignorance
The live chat experience itself feels like talking to a primitive AI chatbot. 99% of the time, you receive pre-written, standard replies that react to keywords but completely ignore the actual issue and the questions asked. You constantly have the feeling you are talking to a machine that is only programmed to stall you.

If you try to escalate the problem via email, you are completely ignored. I never received a single substantive reply to my formal email complaints, only promotional spam.

The Escalation: Complaint Leads to Punishment
After my emails were ignored and the live chat was useless, I reported the casino to the responsible licensing authority in Curaçao. The retaliation from SpinsUp was swift and came in two stages:

Stage 1 (The Punishment): First, they permanently banned my account from all future bonuses. This was the clear punishment for my official complaint.

Stage 2 (The Lockout): Shortly after, they offered a refund, only to then completely suspend my account. Since then, I have had no access to my account, my game history, or the chat logs. This is a clear attempt to deny me any oversight while they intentionally delay the promised refund even further.

In summary, my experience with SpinsUp is:

Breach of Contract: Promised services are not delivered.

Ignorance & Incompetence: The support acts like a bad AI bot and completely ignores emails.

Retaliatory Actions: Critical customers who complain to the licensing authority are punished with account suspensions.

Systematic Harassment: Issues and even self-offered solutions are intentionally delayed.

This casino acts in bad faith and punitively. Save yourself the money and the trouble.

So far this casino has been fun , good selection of games . Verification was fast and simple .
I am just waiting for my first withdrawl . They said usually a few hours up to 72 …
I am 12 hours in and nothing yet . So hopefully it goes through . I will come back and update if anything changes . But for now so far this casino has been good aside from slow withdrawals .

I was told withdrawl limits are as follows by there staff
3000$ a day
15000 a week
35000 a month
Hope this is helpful .

I cannot understand the negative reviews, I deposited €240 and won €15,000, unfortunately I lost €5,000 again because I continued playing and was unsure due to the reviews whether the money would be paid out to me.

After exactly 72 hours, my first payout (you can only withdraw €2,000 per day, €5,000 per week and €20,000 per month) of €2,000 was paid out immediately.

In my opinion, the machines work very well, the verification was quick and easy and the customer service is very friendly.

I will only play there from now on and can recommend the casino to everyone!

Ich kann die negativen Bewertungen nicht verstehen, ich habe 240€ eingezahlt und 15.000€ gewonnen, leider habe ich 5000€ wieder verloren, weil ich weiter gespielt habe und aufgrund der Rezessionen unsicher war ob wir mir das Geld ausgezahlt wird.

Nach genau 72 Stunden wurde meine erste Auszahlung (man kann nur 2000€ am Tag, 5000€ pro Woche und 20.000€ im Monat auszahlen) von 2000€ per sofort ausgezahlt.

Meiner Meinung nach geben die Automaten sehr gut, die Verifizierung ging unkompliziert und schnell und der Kundenservice ist sehr freundlich.

Ich werde nur noch dort spielen und kann das Casino auch jedem empfehlen!

Avoid at all costs. NOT LICENSED BY CEG. Operating illegally providing services to Australian players. Don't follow their own Responsible Gaming Terms. When you ask them to close your account, they offer cashback instead to keep you playing. Withdrawals are delayed so you cancel and keep playing. Send through verification docs, they tell you you're verified, but you still have a red exclamation against your verification status. Ask for them to refund your deposits, and they disable your account and no longer response to emails. RTP gets turned down to the point you deposit $2000 without getting a single decent win. AUSTRALIANS BEWARE!!! They have also received numerous warnings from the ACMA about them breaching Australian Law but continue to do so knowing they face no recourse. They will continue to rip Australians off so DO NOT PLAY HERE.