Spinsy Casino - 플레이어의 승리가 지연됩니다.

I spent a while seeing strange things and my balance wouldn't go up when I won at live blackjack. I started recording, and I have the videos that I'm not getting paid. I contacted live support, and they told me they had made errors and gave me an ID code, but 3 months later, they haven't paid me or responded to my question. I have videos and photos.

Estuve tiempo viendo cosas raras que no subia mi saldo al ganar en el Black jack live. Me puse a grabar y tengo los videos que no me pagan. Contacto con soporte en directo y me dicen que tuvieron errores y le dan codigo id pero 3 meses mas tarde ni me pagan ni me contestan a eso. Tengo videos y fotos

Dear goufcb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika