Sportuna Casino - 플레이어의 출금이 지연되었습니다.

I submitted a withdrawal request on July 14, 2024.

The terms and conditions specify 1-3 days for processing. This time has passed, and I keep getting the same responses in chat and via email.

At this point, I'm starting to think this might be a scam and am considering contacting a lawyer and a regulatory authority.

On July 15, 2024, I made an additional withdrawal request for €500 since only a maximum of three open requests are allowed!

In total, it's about €1000, and I believe that you will not pay out my winnings.

I urgently need assistance with this issue!

Ich habe am 14.07.2024 eine Auszahlungsanfrage gestellt.

In den Geschäftsbedingungen sind 1-3 Tage für die Bearbeitung vorgesehen. Diese Zeit ist verstrichen und ich bekomme immer die gleichen Antworten im Chat und auch die gleichen Antworten per Mail.

Mittlerweile gehe ich davon aus, dass es sich um einen Betrug handelt und überlege ob ich einen Anwalt und eine Aufsichtsbehörde kontaktieren soll.

Am 15.07.2024 habe ich eine zusätzliche Abhebung über 500€ angefragt, da man maximal drei offene Anträge stellen darf!

Insgesamt geht es um 1000€ und ich glaube, dass Sie mir meinen Gewinn nicht auszahlen werden.

Ich benötige unbedingt Hilfe bei dieser Thematik!

Dear marxorx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I don't understand your statement.

The terms and conditions state 72 hours as the maximum time, so I registered and decided to play there.

I don't even get a serious answer and am just put off from day to day.

I would understand if the casino would at least give me a reason or help me out.

They make me feel bad and let me down.

I certainly won't wait weeks for this, maybe I should contact a lawyer directly or contact a supervisory authority.

Ich verstehe die Aussage von Ihnen nicht.

In den Geschäftsbedingungen sind 72 Stunden als maximale Zeit angegeben, daher habe ich mich registriert und mich dazu entschieden dort zu spielen.

Ich bekomme nichtmal eine seriöse Antwort und werde nur von Tag zu Tag vertröstet.

Ich würde es verstehen, wenn das Casino mir wenigstens einen Grund nennen würde oder mir zur Seite stehen würde.

Sie geben mir ein schlechtes Gefühl und lassen mich im Stich.

Ich werde bestimmt keine Wochen darauf warten, vielleicht sollte ich direkt einen Anwalt einschalten oder mich an eine Aufsichtsbehörde wenden.

Dear marxorx,

Have you received your withdrawal from the casino yet?

Dear marxorx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.