Stakes Casino - 플레이어가 게임 지불금 및 보너스에 만족하지 않습니다.

This is the worst casino I have ever played at. After playing €1000 in a day and then requesting a no deposit bonus, they only give you €10. It's the worst casino I have ever played. You can hardly win anything; the payout percentage is incredibly low. I do not recommend it.

E il casino più brutto che ho giocato dopo che giochi 1000€in un giorno e poi vai a richiedere un bonus in denaro sensa deposito ti danno solo 10€ e il più brutto casino che ho giocato...e non si vince per nnt la percentuale e bassissima...non lo consiglio

Dear Davide92,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to give you any bonuses. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers by offering interesting bonuses, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

Furthermore, regarding the low payout, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards,

Kristina

Hi, I'm not saying anything though since I've been playing at this casino for more than 3 months and the only win they made me was €600 after having played more than €7000 in a few months and it seems a bit absurd to me. ..and I would like to give the casino a rating of 1..

Salve non sto dicendo nulla però visto che gioco più di 3 mesi a questo casino e l'unica vincita che mi hanno fatto fare sono stati 600€ dopo aver giocato più di 7000€ in pochi mesi e mi sembra un po' assurdo la cosa...e vorrei dare un punteggio di 1 al casino..

Thank you for your reply, Davide92. I apologize, but this is not enough for us to proceed with a case like this. If you come across any other supporting evidence, feel free to reopen this case, but until then I am forced to close it.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.