Star Casino IT - 플레이어의 입금이 취소되었고 자금이 공제되었습니다.

Good morning, I received these messages a week ago about deposits that were not successful and that were reversed. Very scared I blocked my card. Just at the time of unblocking, €1800 was deducted from my account. I kindly ask you to open a complaint to get all that money back. Also because I have nothing on the starcasino account...

Buongiorno, ho ricevuto questi messaggi una settimana fa di depositi che non sono amdati a buon fine e che mi sono stati stornati. Molto impaurito ho bloccato la mia carta. Appena al momento dello sblocco mi sono stati scalati 1800€ dal conto. Chiedo cortesemente di aprire un reclamo per avere tutti quei soldi indietro. Anche perche sul conto di starcasino io non ho nulla…

Dear sehnajsingh771,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Star Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have an account in this online casino? Is your player's account verified?
• Have you received similar messages when successfully depositing in this casino previously?
• Have you checked whether your account was funded?
• Have you contacted the casino and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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