StayCasino - 플레이어의 출금이 지연됩니다.

Hey! I can't change the country where I live. I'm from Germany. Since over two weeks I want to do a withdrawl at staycasino. They've got a lot of documents. Every time they didn't accept my withdrawl and I sent new documents. Last time is 4 days ago and nothing happens. I wrote the a lot of time. They told me I would get an E-Mail - but nothing. I wrote them by Mail and every time they told me asked for patience.

Dear Mojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The verification was passed, I had already withdrawn money there before - smaller amounts, so no verification was necessary.

Die Verifizierung ist bestanden, ich hatte auch zuvor schon dort ausgezahlt - kleinere Beträge, da war wohl keine Verifizierung notwendig.