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Dear memo1980909,

Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear memo1980909,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.