Sunrise Slots Casino - 플레이어가 철회할 수 없습니다.

I won 110 dollar or something like that from free spins, i play it down to 99 dollars and see the minimum is 100 for withdraw, i deposit 30 and try to withdraw, they tell me winnings Will be voided for "mixning funds" complete scam. I tell them i want a refund of my deposit and then say they wont give it becuse i deposited with bitcoin this is outrageus.

Hello Makkan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Casino. Please allow me to ask you a few more question before we would move forward.

Do you currently have any balance on your account? Is your account already verified? Did you talk with the casino about the issue and did they offer any solution for the withdrawal?

Looking forward to your answer.

Regards,

Nick

Hi I have 130 dollars and my account should be verifying, no solution at all than they say yes can play for my 30 dollars yes did not put and wish me luck, they have turned off the chat several times

Hej jag har 130 dollar och mitt konto ska vara verifierar, ingen lösning alls än dem säger att ja kan spela för mina 30 dollar ja satte inte och önskar mig lycka till, dem har stängt av chatten flera gånger

Hello Makkan,

We believe that the casino shouldn't mix your funds once they request you to deposit to be able to withdraw. I will now forward your complaint to my colleague Matej who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you very much sir

Hello Makkan.

I am sorry to hear about your troubles.

I checked the casino terms and found this:

While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply. Once you have completed your play with the no deposit bonus, whether by requesting a withdrawal (with any excess winnings above the maximum allowed cash-out being removed) or by your total balance reaching below $1, we will credit the amount of your deposit back into your casino account along with whatever deposit bonus you would like.

So technically, you should be able to withdraw $100 from your account. The remaining balance will be voided.

I would like to invite the casino representative into the case.

Could you please help Makkan with this situation?

Hello thank you kindly sir! I have a withdrawl now thats under "process" after à LOT of headache moments so i Will give it some weeks and see what happens, i thank you very kindly for the help and i Will get back to you if there is any more problems. I wish you a fantastic day sir

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Makkan.

Unfortunately, Sunrise Slots Casino is non-responsive. We have several similar cases like yours. Because the casino operates without a license, there is no other way how to force the casino to react (no regulator body)

We are forced to close your complaint as unresolved. I am sorry that we couldn't help you more.

Hey! Sorry for the late reply. The casino has approved a withdrawal request so I guess the money will come soon, I thank you very much for the help and update here when I get my money

Hej! Ber om ursäkt för sent svar. Casinot har godkänt en Utagsförfrågan så jag antar att pengarna kommer snart, jag tackar väldigt mycket för hjälpen och uppdaterar här när jag får mina pengar

Oki  Makkan, we will wait until you withdraw your winnings.

Dear Makkan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Because Makkan didn't reply, we believe, based on the last posts, that he successfully made a withdrawal.