Sunrise Slots Casino - 플레이어의 상금이 제대로 지급되지 않았습니다.

I won $100 in a free roll slot tournament and I took that and played and came out with over $1000. I tried to withdraw the $1000 and they only gave me $100. it specifically states in the casino's terms and conditions:

(this is copied and pasted from their terms and conditions btw)

****Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.

Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.****

I am livid over this and I tried to talk to them to have them fix it and they just kept saying the same thing over and over. I also saved the whole chat if anyone is interested. unbelievable!! if they don't stick to their terms and condition, then what's the point? If I'm wrong I'll admit it, but I don't think I am. Also, the person I talked to, at the end of the conversation, she says "Thank you so much for playing at Captain Jack Casino" I was playing at Sunrise Slots and talking to her thru the Sunrise Slots chat.

Dear bestieamc,

Thank you very much for submitting your complaint and for forwarding the live chat transcrip. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward a screenshot of your bonus history to petronela.k@casino.guru?

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):

Free Roll Tournaments:

Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.

The Player may not consecutively play in Free Roll tournaments. Should a Player play in one Free Roll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Free Roll tournament.

Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.

Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear bestieamc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.