Syndicate Casino - 플레이어의 계정이 차단되었습니다.

I made a withdrawal in the amount of 300 dollars filled in all the informaion requested.The casino sent me a reply telling me the documents were not of clarity acceptable.That was fine so instead of re submitting the docs I decide to play some more and won a bit more to the tune of another.300 My winnings are now 600.The following day I received a message saying my account was blocked.I inquired as to why and so far still have not had a valid answer.One of the maybe said the doc sent in had blocked info and this could be considered as fraud or money laundering.I did block some info on the doc which was a utility bill,and any other casino tells you to block info not needed which is what I did.There is no reason the casino needs to know how much my hydro bill is.If this was the casino practise what is  player to do when submitting info on a bank account.I dont think its appropriate for the casino to have any other info except the info needed to identify you.When I submit a credit card some of the numbers are blocked so that nobody can steal your info so why would I want my banking info to be there for anybody to see.Thus far the only reply I am getting is my account is block this decision taken by the security team and the account will not be re-opened,and thats fine if this is what they want but I feel I am owed 600 dollars.If they pay me what owed they can then do what they want with the account.I am going to file a complaint with the gaming commission as well but I need to know can you help me to solve this problem

Hello.

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Your incomplete verification probably raises some suspicion. Later, when you covered some of the information on your bills, which is unusual, the casino probably marked you as a "risky" player and blocked your account as fraud prevention. 

Best thing to do is to contact the support. Explain to them that you would like to make a verification again and please ask them if you can cover some personal information. (I recommend to cover just the middle numbers of your credit card.) I agree that they don’t need to know how much you pay for water, but how can they use this info against you? At least they would be less suspicious.

Dear guy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

problem solved payment has been made .Dont know if my account is still blocked or not.Does not matter as I dont plan on playing here again

Dear guy,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.