Syndicate Casino - 플레이어의 상금이 무효화되고 계정이 폐쇄되었습니다.

I win 60 euros and then I go to withdraw them, but my withdrawal was canceled and my account was blocked. Probem was becouse my wife make account with same device that I use. Now nobody respond to my Emails or nothing. I just want my 60 euros cuz I win them fair and square. 

Dear Aldin,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs and this is what I found: 

"You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If You open or attempt to open more than one account, for whatever reason, Syndicate casino may block or close any or all of Your accounts at its discretion. We also reserve the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@syndicate.casino. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access."

As you stated in your complaint, your wife has opened an account from the same device. Unfortunately, that would be considered as breaching the T&Cs and the reason why your winnings were confiscated and your account blocked. I’m afraid there is not much I can do for you in this case. If there is anything else I could help you with, please do not hesitate to contact me. Thank you for your understanding.

Best regards,

Petronela

Dear Aldin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.