Thor Casino - 플레이어의 보증금이 누락되었습니다.

I deposited money from my bank account, but the funds never got credited. I reached out to support via chat and explained my issue. They said the responsible finance department is handling the matter.

habe Geld von meinem Bank Konto eingezahlt das Geld wurde aber nie gut geschrieben, habe support per Chat erreicht und von meinem Problem erzählt, die meinten die zuständige Finanz Abteilung kümmert sich um die Angelegenheit

Dear grgamen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Since I received a message from the casino when I made my first deposit of over 100 euros that the transaction had failed, I tried to deposit money twice using a different provider offered by the casino and the same thing happened again and that's why the whole story seems strange to me

Da ich bei der ersten Einzahlung über 100 Euro eine Meldung von casino bekommen habe das die Transaktion gescheitert ist habe ich ein 2 mal versucht geld einzuzahlen über einen anderen Provider dem das casino anbietet und da ist wieder das selbe passiert und deswegen kommt mir die ganze Geschichte komisch vor

Thank you very much for your help, the money has been credited to my account.

Best regards from Vienna

vielen dank für ihre Hilfe, das Geld wurde meinem Account gutgeschrieben.

Beste Grüße aus Wien

Dear grgamen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru