Touch Casino - 플레이어의 보증금이 입금되지 않았습니다.

The money was not credited. I have submitted all the documents to close the case.

Das Geld wurde nicht Gutgeschrieben. Ich habe alle Unterlagen eingereicht um den Fall abzuschließen.

Dear schwanni, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi, the amount has been received by the payment provider Kyccoin.io, where the casino's specified IBAN is also listed. My payment provider is therefore out.

Hi der Betrag ist bei den Zahlungsanbieter Kyccoin.io eingegangen,dort sind ist auch die vorgegebene Iban des Casinos aufgeführt. Mein Zahlunngsanbieter ist damit raus.

Do I understand correctly that you deposited with a cryptocurrency? I have checked the Payments section on the casino website, and for crypto deposits, the minimum allowed amount is 20€. Did you deposit 10€?

No, by bank transfer. To the IBAN of the casino provider

Nein per Banküberweisung. Auf die Iban des Casino Anbieters

I received my deposit back today. The case can be closed.

Ich habe meine Einzahlung heute zurück erhalten. Der Fall kann geschlossen werden.

Dear schwanni,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru