Unibet Casino IE - IBAN 차별로 인해 플레이어의 출금이 지연됩니다.

Hello

I'm living in Ireland but I have bank account with "DE" iban, I have to make a complain because I'm being victim of IBAN discrimination as I'm not allowed to withdraw my money to my bank account due it.

As my residency and my IBAN account both belong to SEPA countries there is no limitations to not allow such a transfers.

https://www.centralbank.ie/consumer-hub/explainers/what-is-iban-discrimination-and-what-can-i-do-about-it

Dear minfagluy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

• Have you used the same bank account to make a deposit into this casino?

Please note that Unibet Casino only allows registrations from a few countries. These are the ones I see in the registration form:

As you can see, Germany is not on the list. That might be the reason why a German bank account is problematic when it comes to payments.

• Have you passed the full KYC verification?
• Are there any alternative payment methods available for withdrawal in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.