Vave Casino - 플레이어의 보증금이 적립되지 않았습니다.

Deposit confirmed on blockchain at 2:00 they don't credit my account . They are giving me the run around I sent it to my correct btc vave wallet I have the picture and proof and they are shuffling money bexuse they are broke I think . Flag them

Dear cmambelli24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct cryptocurrency address?

Moreover, please post a screenshot of your deposit history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

As you can see my gave btc wallet adress is presented and that's the confirmation on the blockchainthat that they have refugee my funds . Blast this place because they are one of the worst it's been days and they are giving me the run around they are thieves and should be black listed to the full potential that's the thing you can see that's clearly my btc adress they provided . It's confirmed in blockchain but it's not in my depsoit history

Thank you very much for your reply, cmambelli24. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear cmambelli24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.