Verde Casino - 플레이어는 실패한 철수 시도에 직면합니다.

Hello, I have a balance of 1400 euros at Verde Casino. I have been trying for more than 8 days to withdraw amounts of 300 euros, up to 1400 euros, not a single amount has been paid out. Now I had 1488 euros in my player account, then I had to make another 64 euros turnover to be able to withdraw my money, then I could only withdraw 1200 euros again, then I was told that my balance was not sufficient even though I had 1400 euros in my player account. In the meantime I was told that I should choose a different payment method because they were having technical problems. What kind of company is this? Kind regards, EW

Hallo ich habe ein Guthaben von 1400 Euro bei verde Casino habe seit mehr als 8 Tage versucht Beträge von 300 Euro bis jetzt 1400 Euro ausbezahlen zu lassen kein einziger Betrag wurde ausbezahlt jetzt hatte ich 1488Euro auf meinem spielerkonto dann sollte ich noch 64euro Umsatz machen um mein Geld auszahlen lassen zu können dann konnte ich wieder nur 1200 Euro auszahlen lassen dann hat man mir gesagt das mein Guthaben nicht ausreicht obwohl ich 1400 Euro auf meinem Spieler Konto habe zwischen durch sagte man mir noch ich solle eine andere zahlungsmethode wählen weil sie technische Probleme hätten was ist das für ein betrieb?Mit freundlichen Grüßen E. W.

Dear male2017,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to ensure I understand your situation completely.

Could you please advise if you accumulated your winnings with or without an active bonus? If you played with a bonus, did you make sure to meet the necessary wagering requirements?

If you played without a bonus, did you wager the deposited amount enough times to meet the AML requirements?

Have you made any successful withdrawals before?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I didn't play with any bonus, I got 150 euros once and passed the KYC verification, 150 was transferred to my Visa account once, all other amounts of 1400 euros were not, last time I was told to choose a different payment method, best regards EW

Hallo habe mit keinem Bonus gespielt habe 1mal 150 Euro bekommen und habe die Kyc Verifizierung bestanden es wurde einmal auf meiner Visa Konto 150 überwiesen alle anderen Beträge von 1400 Euro nicht letzte Mal wurde mir gesagt muss eine andere zahlungsmethode auswählen viele grüße E. W.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you tried withdrawing your winnings through a different payment method?

Hello, I specified a different payment method and the problem has been solved

Best regards, Eleni

Hallo habe eine andere Zahlungmethode angegeben und das Problem ist gelöst worden

Mit freundlichen Grüßen Eleni

Dear male2017,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru