Verde Casino - 플레이어의 계정이 폐쇄되었으며 자금에 접근할 수 없습니다.

Hello,

I am writing this complaint to seek assistance in recovering money from my Green Casino account and to help me regain access to the account. Since around August, I haven't received anything. When I try to log in, I'm informed that this platform is no longer operational for players from Romania.

Bună ziua

Vă scriu aceasta plângere în a mă ajuta să recuperez banii din contul verde cazino , și tot odată să reușesc să mă conectez în cont.Aproximativ din luna august nu am mai primit nimic.In momentul când încerc să mă conectez îmi spune ca această platformă nu mai este funcțională pentru jucătorii din România

Dear bebebebytza22,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re facing with accessing your Verde Casino account and retrieving your funds. To help us look into this issue, could you please provide the following details:

• Could you confirm the approximate balance in your account when you last accessed it?
• Have you received any prior communication from the casino about the platform’s availability for Romanian players, or any updates on your account status?
• Have you attempted to contact Verde Casino directly about this issue? If so, could you share any replies or guidance they provided?

If you have relevant emails or any communication with the casino that could assist us in understanding your case, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Greetings all

According to our records, the player's account is not blocked.

The player successfully signed in on 28.10.2024 08:17:04 (UTC).

The player has zero on their balance. The total amount of withdrawal exceeds ~700k lei.

There were no manual reduction of the balance.

Dear player, can you please provide more details on your complaint?

Regards

Dear bebebebytza22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for this late reply.

In fact, the current balance balance is zero.

But how can you tell me that my withdrawals were worth 700k, because I did not receive more than 500k. So where is the difference?

Îmi cer scuze pentru acest răspuns întârziat .

Intradevar balanța soldului actual este zero.

Dar cum puteți să îmi spuneți ca retragerile mele au fost în valoare de 700k, pentru ca eu mai mult de 500k nu am primit.Deci unde este diferența ?

Hi bebebebytza22,

Thank you for your response, and no worries about the delay.

Regarding the discrepancy between the 700k lei withdrawal total mentioned by the casino and the 500k lei you received, the casino’s records refer to the total amount of withdrawals made, which may include multiple transactions. It’s possible that this caused some confusion if you were thinking of only the most recent withdrawal.

• Could you please confirm the amount of your last withdrawal? This will help us better understand the situation and assist you further.

Thank you for your cooperation, and I look forward to your reply.

Hello

Let's start over and try to solve the situation once and for all.

It's the difference of 200k that I didn't get because I checked the transactions from my bank and in the transactions I didn't get more than 500k and the casino claims that I got 700k.

The transactions were multiple and none larger than 2,000 lei, because whenever I made a withdrawal regardless of the amount, as an example I withdrew 20,000 lei, the casino divided it into 10 withdrawals, and this is where the confusion came from.

There were countless transactions that my bank didn't accept, and the money was returned to the casino, but those amounts never appeared in my casino account.

thank you

Bună ziua

Sa o luăm de la capăt să încercăm să rezolvăm odată situația.

Este vorba de diferența de 200k pe care nu am primit-o, deoarece am verificat tranzacțiile de la banca mea , iar în tranzacții nu am primit mai mult de 500k, iar cazinoul susține ca am primit 700k.

Tranzactii au fost multiple și nici una mai mare de 2000 lei, pentru ca ori de câte ori făceam câte o retragere indiferent de suma , ca și exemplu retrăgeam 20.000 lei cazinoul o împărțea în 10 retrageri,și de aici a apărut această încurcătură.

Au fost nenumărate tranzacții pe care banca mea nu le-a acceptat, și sumele de bani au fost întoarse către cazinou, dar acele sume nu mi-au mai apărut în cont de cazinou.

va multumesc

Dear bebebebytza22

Please kindly specify the disputed transaction IDs that never reached your gaming account.

Regards

I'm going to lookup all of them in the history, even if it's difficult.

O să le caut în istoric pe toate , chiar dacă este dificil acest lucru.Dar cel târziu în acest weekend am să mă ocup

Hi bebebebytza22,

Please feel free to send all relevant information either to petronela.k@casino.guru or share it here in your response.

I’ll be patiently awaiting your reply. Thank you

Hello

I am currently attaching 2 of the transactions that were not credited, but there are still enough of them. It is very difficult to find all the transactions because thousands of requests have been created, and when I get to page 70 as an example, my search resets and I return to the first page again.

be2f44b7-f000-4636-b5d4-cc4eba1a8592

06b2fb0f-c6e6-4aac-a3c1-4d44df091cec

Bună ziua

vă atașez pentru moment 2 dintre tranzacțiile care nu au fost creditate,însă ca acestea mai sunt destule. Este foarte greu să găsesc toate tranzacțiile deoarece au fost create mii de cereri,și în momentul ajung la pagina 70 ca și exemplu mi se resetează căutarea și mă întoarce din nou pe prima pagină.

be2f44b7-f000-4636-b5d4-cc4eba1a8592

06b2fb0f-c6e6-4aac-a3c1-4d44df091cec

Thank you very much, bebebebytza22, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear bebebebytza22

We do strongly recommend turning to our support for the assistance re the transactions.

Anyhow, be2f44b7-f000-4636-b5d4-cc4eba1a8592 - the transaction was cancelled by yourself, there was no money movement whatsoever.

Transaction 06b2fb0f-c6e6-4aac-a3c1-4d44df091cec is successful, if the money did not reach your account, please report this to support, so they can launch the investigation.

Kind regards