Verde Casino - 플레이어의 계정이 폐쇄되었으며 자금에 접근할 수 없습니다.

Hello,

I am writing this complaint to seek assistance in recovering money from my Green Casino account and to help me regain access to the account. Since around August, I haven't received anything. When I try to log in, I'm informed that this platform is no longer operational for players from Romania.

Bună ziua

Vă scriu aceasta plângere în a mă ajuta să recuperez banii din contul verde cazino , și tot odată să reușesc să mă conectez în cont.Aproximativ din luna august nu am mai primit nimic.In momentul când încerc să mă conectez îmi spune ca această platformă nu mai este funcțională pentru jucătorii din România

Dear bebebebytza22,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re facing with accessing your Verde Casino account and retrieving your funds. To help us look into this issue, could you please provide the following details:

• Could you confirm the approximate balance in your account when you last accessed it?
• Have you received any prior communication from the casino about the platform’s availability for Romanian players, or any updates on your account status?
• Have you attempted to contact Verde Casino directly about this issue? If so, could you share any replies or guidance they provided?

If you have relevant emails or any communication with the casino that could assist us in understanding your case, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Greetings all

According to our records, the player's account is not blocked.

The player successfully signed in on 28.10.2024 08:17:04 (UTC).

The player has zero on their balance. The total amount of withdrawal exceeds ~700k lei.

There were no manual reduction of the balance.

Dear player, can you please provide more details on your complaint?

Regards

Dear bebebebytza22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.