Verde Casino - 플레이어 상금의 인출이 지연되었습니다.

cd74471b-d7ac-4160-9049-4dae46ffd6b8

Above is my transaction

I still haven't received 2 payouts that should be paid within 2 business days.

The support just waits and says wait.

Screenshot from the support that it only takes 2 working days attached

cd74471b-d7ac-4160-9049-4dae46ffd6b8

Oben ist meine Transaktion

Ich habe 2 Auszahlungen die innerhalb zwei Werktagen bezahlt sein sollten immer noch nicht erhalten.

Der Support hält nur hin und sagt warten.

Screenshot vom Support das es nur 2 Werktage dauert angehängt

Dear polatinum80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, I'm curious how this will continue. I'm verified and it's not my first withdrawal. So it's not because of my kyc review.

Ok dann bin ich mal gespannt wie das weitergeht. Ich bin verifiziert und es ist nicht meine erste Auszahlung. Es liegt also nicht an meiner kyc Überprüfung.

How can I close the case?

Wie kann ich den Fall schließen?

Thank you very much for your reply, polatinum80. Do you want to close the complaint because it has been resolved?

yes please close

Ja bitte schließen

Dear polatinum80,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru