ViperWin Casino - 플레이어의 출금이 지연되었습니다.

Viper Win does not process any withdrawals at all, all outside the estimated processing time. I have deposited a lot of money and I see that when it comes time to withdraw my funds they do not process the payments. I contact them and they do not give any reason. First 3 business days... then 5 business days and now they tell me that it will be processed soon without ensuring my withdrawal. Let's say they respond that someday. It is a shame after all my losses they do not process the withdrawal of funds and they have no intention whatsoever, apparently, of doing so.

Viper win no procesa absolutamente ningún retiro,todos fuera de el plazo estimado de procesamiento,he depositado bastante dinero y me veo que a la hora de retirar mis fondos no procesan los pagos,contacto con ellos y no dan ningun motivo,primero 3 dias habiles...despues 5 dias habiles y ahora me dicen que pronto se procesara sin asegurar mi retiro,vamos que responden que algun dia,es una verguenza despues de todas mis perdidas no procesan el retiro de fondos y no tienen intencion alguna por lo que se ve de hacerlo

Dear Pit82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to Viperwin, the February 2024 withdrawals were processed correctly, so there shouldn't be any verification issues. They also confirmed via chat that everything is correct in my account.

Segun viperwin los retiros de febrero del 2024 se procesaron correctamente,entonces no deberia de existir ningun problema de verificación ademas por chat aseguran que esta todo correcto en mi cuenta.

I have taken screenshots of all these chat conversations.

Todas estas conversaciones de chat he realizado capturas de ellas

Viperwin has scammed me out of a lot of money, all my deposits of hundreds of euros and also all my funds, they don't transfer the money after 7 business days, they have no intention of doing so and I no longer have the patience or time to laugh at me anymore. They repeat the same thing, evading and with excuses to not transfer my money, Viperwin is the biggest scam I have unfortunately encountered.

Viperwin me a estafado mucho dinero,todos mis depositos de cientos de euros y ademas todos mis fondos,no tranfieren el dinero despues de 7 dias habiles,no tienen intencion de hacerlo y yo ya no tengo mas paciencia ni tiempo para se rian mas de mí.Repiten lo mismo evadiendo y con excusas para no realizar una tranferencia de mi dinero,viperwin es la mayor estafa con la que me encontrado por desgracia.

Viperwin says that withdrawals are processed in order and queue and that they have many pending requests, I confirm that a friend of mine who requested a withdrawal days after me has already had it processed even though he requested it later than the ones I made, after 5 hours in the chat they continue with the same answers he will soon receive it, it has been 9 business days, this is unacceptable, a casino that excuse after excuse 9 business days without completing the payment process with a single intention, play and lose, deposit more, thanks to viper win I hate online gambling, you have to beg them to respect the right to withdraw your funds.

Viperwin dice que las retiradas se procesan por orden y cola y que tienen muchas solicitudes pendientes,confirmo que un amigo mio que solicito un retiro dias después que yo ya se lo han procesado aun habiendolo solicitado posteriormente a los que yo he realizado,despues de 5 horas en el chat siguen con las mismas respuestas pronto lo recibira,van 9 dias habiles esto es inaceptable,un casino que excusa tras excusa 9 dias habiles sin realizar el proceso de pago con una unica intencion,juegues y lo pierdas,deposites mas,gracias a viper win aborrezco el juego online,tienes que suplicar respeten el derecho de retirar tus fondos.

Today, 10 business days have passed and Viperwin still hasn't respected my decision to withdraw funds, without giving any reason or motive, evading my questions. Withdrawals are essential in an online casino. Think before you play at Viperwin. In my case, 10 business days have passed and they haven't transferred my money, evading my questions without giving a reason or a firm, clear, and coherent motive.

Hoy 10 dias habiles y viperwin sigue sin respetar mi decision de retiro de fondos sin dar ninguna razón ni motivo evadiendo mis preguntas,los retiros de fondos es algo fundamental en un casino online,piensen antes de jugar en viperwin,en mi caso 10 dias habiles y no transfieren mi dinero evadiendo mis preguntas sin dar una razon y un motivo firme claro y coherente

Dear Pit82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.