Vulkan Vegas Casino - 플레이어가 KYC 인증을 완료하는 데 어려움을 겪고 있습니다.

Hi, I've already sent all the documents but at the time of withdrawal the holder's name never accepts in any way. Thanks

Olá, já enviei todos os documentos mas na hora do saque o nome do titular nunca aceita de forma nenhuma. Obrigada

Dear Elisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Elisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.