Vulkan Vegas Casino - 플레이어의 출금이 취소되었습니다.

Dear Carmen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal has been cancelled? Unfortunately, I’m not able to assist you with this case based on the current description of events. Please forward your game, cashier and bonus histories to petronela.k@casino.guru along with any relevant communication, as it’s still unclear to me what exactly has happened. Have you received any winnings from this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello I again, I have now been able to look at the game history. I do not understand 🙁 please close my case. I apologize for the effort!

Hallo ich nochmal, habe mir jetzt doch die Spielhistorie anschauen können. Ich verstehe es nicht mehr🙁 bitte schließen Sie meinen Fall. Ich entschuldige mich für den Aufwand!

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.