Vulkan Vegas Casino - KYC 문제로 인해 플레이어의 출금이 지연됩니다.

Hello, I registered with Vulkan Vegas and received a bonus of 10.00 euros. I successfully used this and the 10.00 euros were credited as real money, which I was lucky enough to convert into 1347 euros. I then requested KYC verification, not yet verified... In my opinion, that takes a very long time.

I wanted to request a withdrawal but it didn't work because I hadn't made a deposit yet. I then deposited 10 euros and had to wager it 3 times. I turned the 10 euros into almost 60 euros... now I wanted to cash it out but it doesn't work because they take a long time to verify...

my withdrawal of 1,400 euros was canceled, so I requested 3 more withdrawals via bank transfer that did not exceed 1,000.00 euros

I applied for 500 euros twice and 400.00 euros once.

I did some research on the casino and unfortunately read a lot of negative things about the KYC verification and that the casino doesn't pay out.

I hope you can help me

Guten Tag, ich habe mich bei Vulkan Vegas registriert und einen Bonus von 10,00 Euro bekommen. Diesen habe ich erfolgreich umgesetzt und die 10,00 Euro wurden als Echtgeld gutgeschrieben, die konnte ich mit viel Glück in 1347 Euro umsetzen. Ich habe dann KYC-Überprüfung beantragt, noch nicht verifiziert…. Dauert meines geschnacks sehr lange..

Ich wollte eine Auszahlung beantragen ging aber nicht, da ich noch keine Einzahlung getätigt habe. Ich habe dann 10 Euro eingezahlt und die musste ich 3 mal umsetzen, ich habe aus den 10,00 Euro knapp 60 Euro gemacht… nun wollt ich mir das auszahlen lassen, geht aber nicht da die sich mit der Verifizierung sehr viel Zeit lassen….

meine Auszahlung von 1.400 Euro wurde abgebrochen, also habe ich per Bank Transfer nochmal 3x Auszahlungen beantragt, die die 1000,00 Euro nicht überstreiten

Ich habe 2 x mal 500 Euro beantragt und einmal 400,00 Euro.

Ich hab mich über das Casino mal informiert und hab leider viel negatives gelesen Zweck KYC-Überprüfung und dass das Casino nicht auszahlt.

ich hoffe ihr könnt mir helfen

Dear Yuikimura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the delay in withdrawal processing is caused by incomplete verification?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents and in the correct format as soon as possible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I have properly submitted all documents that were requested.

I have submitted the following documents

Personal Front/Back

selfie with ID card

proof of address (in the form of my mobile phone bill) + letter from my energy/electricity supplier

current bank statement with proof that the account belongs to me.

Current bank statement with my deposit method

Proof of payment Front/back of my bank card

credit card front/back

I uploaded the last documents again 5 hours ago, but nothing has happened so far. My payout will only be processed after verification.

Hallo, Ich habe alles ordnungsgemäß eingereicht an Dokumenten, die verlangt wurden.

ich habe folgende Unterlagen eingereicht

Personal Vor/- Rückseite

Selfie mit Personalausweis

einen Adressnachweis (in Form von meiner Handyrechnung) + Schreiben von meinem Energie -/ Stromversorger

aktueller Kontoauszug mit Nachweis, dass das Konto mir gehört.

Aktueller Kontoauszug mit meiner Einzahlungsmethode

Zahlungsnachweis Vor/- Rückseite meiner Bankkarte

Kreditkarte Vor-/ Rückseite

Ich habe die letzten Dokumente vor 5 Stunden noch einmal hochgeladen, bisher hat sich nichts getan. Meine Auszahlung wird erst nach der Überprüfung bearbeitet.

Thank you very much for your reply, Yuikimura. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Yuikimura,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.