Wazamba Casino - 플레이어의 계정이 차단되었습니다.

Hello, I have problems with wazamba. You have blocked my account and you refuse to pay out the sum are on my koto but i can't get in because i'm not sure about the sum, thank you in what

Hallo ich habe probleme mit wazamba sie haben mein konto gespert und sie weigern sich die summe aus zu zahlen sie sagen zu mir sie haben nicht gewust dass ich aus österreich komme und hier seit 1 november gesperrt ist ich habe 4000 tausend zum auszahken gegeben und die restlichen sind auf mein koto aber ich komme nicht rein weill ich gespert bin die summe zu überweissen danke in woraus

Dear Vasic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Vasic,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.