Wazamba Casino - 플레이어 상금의 인출이 지연되었습니다.

Hello, I withdrew €500 from Wazamba Casino on March 30, 2025, but I haven't received any money yet. The casino claims they paid out, but that's not true, as I haven't received any money to date!

Hallo, ich habe im casino wazamba 500 euro ausbezahlt am 30.03.2025 bis heute kam kein geld bei mir an. Das casino behaubtet sie haben ausbezahlt, was aber nicht stimmt da ich bis heute kein geld bekommen habe!!!!

Dear Rosi255,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I don't understand why I have to wait another five days!!! Do you really think you can help me?? These Wazamba people are the biggest scammers you'll ever see, and waiting won't help. They say they've paid out, but strangely, I haven't received anything!!!!! And they give me confirmation of payment, but they won't show me if they've paid out anything!!!!! It's actually pointless to wait any longer!!!!!

Ich versteh zwar nicht warum ich noch 5 tage warten soll!!! Denken sie wircklich sie können mir helfen?? Diese wazamba sind die größten betrüger die es nur irgendwo gibt, da hilft warten auch nicht. Die sagen sie haben ausbezahlt, komisch bei mir kam nix an!!!!! Und zahlungsbestätigung geben, zeigen sie mir nicht, das ich sehen könnte ob die was ausbezahlt haben!!!!! Eigentlich sinnlos noch zu warten!!!!

Dear all,

Thank you for reaching out!

Please be informed that the payment has been processed on April 3rd.

We apologize for any inconvenience caused by the delay.

Best regards,

Wazamba team

What's going to happen now? When will the money finally arrive? Edited, what does this mean for you?

Tell me when I will get the 500 euros!!!

Wie soll das jetzt weiter gehen, wann soll das geld nun endlich kommen? Bearbeitet, was heißt das für sie??????

Sagen sie mir wann ich die 500 euro bekomme!!!

So, it's been 10 days since I submitted my withdrawal request, and I still don't have the €500 in my bank account. This is and remains a scam! Apparently, no one can help me. Giving Wazamba such a good rating is the ultimate disgrace! No response to dozens of emails!!!!!! What should I do to get my money back???????

So nun sind es 10 Tage seit meinem auszahlungsantrag, nach wie vor habe ich die 500 euro nicht auf meinem bankkonto, es ist und bleibt betrug!!!! Anscheinend kan hir nimand helfen. Wazamba so gut zu bewerten ist die nächste sauerei!!!! Auf dutzend E-mails keine antwort!!!!!! Was soll ich tun um mein geld zurück zu bekommen???????

Wazamba should simply send a bank statement. They claim they transferred the money, but to date, no refund has been received into my account!!!!!!!!!

Wazamba soll doch einfach einen kontoauszug senden, sie behaupten sie haben das geld überwiesen, auf meinem konto ging bis heute keine rückzahlung ein!!!!!!!!!

Dear Rosi255,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.