Welle Casino - 플레이어의 입금이 지연되었습니다.

I made three deposits of 3x 50 euros.

2x on Tuesday, 19th November, and one on Wednesday, 20th November.

One deposit was credited to me, but 100 euros are still missing. I deposited using instant transfer. My bank has processed the payment. The casino support can't do anything and keeps writing the same nonsense!

Ich hatte drei Einzahlungen getätigt, 3x 50 euro.

2x am dienstag 19.11 und eine am Mittwoch 20.11

eine Einzahlung wurde mir gutgeschrieben , es fehlen aber noch immer 100 euro. eingezahlt habe ich per sofortüberweisung. meine Bank hat das Geld verbucht. der support vom casino kann nichts machen und schreibt immer den selben scheiß!

Dear xxcc86, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear xxcc86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.