Weltbet Casino - 플레이어의 보증금이 그녀의 계정에 입금된 적이 없습니다.

I made a real-time transfer on 02/13/22, until today no credit on my game account.

I have asked the casino several times to clarify the matter, but I am getting nowhere. Then I also contacted the Volta Connect Bank, and there was no solution either.

What should I do now?

I'm pissed off and would like my money back.

LG

Monica Kleefeld

Ich habe am 13.2.22 eine Echtzeitüberweisung gemacht, bis heute kein Guthaben auf meinem Spielkonto.

Ich habe mehrmals das Casino aufgefordert, die Sache zu klären, komme aber nicht weiter. Dann habe ich mich auch noch an die Volta-Connect-Bank gewendet, da kommt auch keine Lösung.

Was soll ich jetzt tun?

Ich bin stinke sauer und möchte am liebsten mein Geld zurück.

LG

Monika Kleefeld

Dear Moni29,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a deposit but it hasn’t been credited to your casino account?

I will be waiting for your reply patiently.

Best regards,

Kristina

Good morning,

It's funny, after I made the complaint to you, the money suddenly appeared in my player account.

I don't know where the money was at the time.

So, again I will not deposit in this casino again.

Moni29

Guten Morgen,

es ist ja komisch, nachdem ich die Beschwerde bei Ihnen gemacht habe, ist dann auf einmal das Geld auf meinem Spielerkonto aufgetaucht.

Wo das Geld zwischenzeitlich war ist mir nicht bekannt.

Also, nochmal werde ich in diesem Casino nicht mehr einzahlen.

Moni29

Thank you for your reply, Moni29. Sadly, sometimes deposits get stuck in some intermediary bank and it can take a bit longer to reach the player's account, and it may not be the casino's mistake necessarily. Fortunately, your deposit has finally been credited, therefore we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.