Weltbet Casino - 플레이어의 보증금이 손실된 것 같습니다.

Good day,

I made a deposit yesterday and there is still no money in my gaming account. Support and "live chat" don't respond. However, the money has been deducted from my bank account.

Kind regards

Guten Tag,

ich habe gestern eine Einzahlung getätigt und bis heute ist noch kein Geld auf meinem Spielkonto vorhanden. Der Support und ,,Live-Chat" melden sich nicht. Das Geld wurde aber von meinem Bankkonto abgebucht.

Mit freundlichen Grüßen

Dear sxb101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Best regards,

Thank you for the feedback, everything is working now.

Best regards

Vielen Dank für die Rückmeldung, hat jetzt doch alles geklappt.

Beste Grüße

Dear sxb101,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru