Win Unique Casino - 플레이어가 출금 문제를 겪고 있습니다.

Mrs. Analys has scammed me knowing with documentation that I have a fibromyalgia and depreciation, she told me that I would get money from a relative who would ask for a loan and I would do it in my state, and when I had a withdrawal it took me a long time to get it back I have proof and I'm playing with lawyers, but they can e-mail me ect they owe me 27,000 euros and I want to close the wed in Spain

La señora Analys me ha estafado sabiendo con documentación qe tengo una pencion por fibromialgia y deprecion, me decía qe consiguiera dinero de un familiar qe pidiera un crédito y yo en mi estado lo hacía, y cuando tenía un retiro me tardaba bastante para qe lo volviera jugar tengo pruebas y estoy con abogados pero ellos canbia de teléfono correos ect me deben 27000 euros y quiero cerrar la wed en España

Dear Antonio,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"I have been deceived by the withdrawals that took time and I set limits so that you would not withdraw it, a certain analyst called me, encouraging me and promising me profits, and even telling me to use my partner's card, now they kicked me out for claiming what was mine, a drawer scam, please help"

Thank you, Tonivaleria1, for getting back to us. Would you like to share more details? My email address is petronela.k@casino.guru.

That amount is what I spent in that casino, they scammed me and they are not in Spain

Esa cantidad es la que gaste en ese casino me estafaron y no estan en españa

Player's additional comments:

"Hello, Unique does not give me my history, and they fired Analis, the one who attended me, but they do not listen to me

Send form my telephone"

Player's additional comments:

"Hola unique no me da mi historial, y echaron a Analis la que me atendia pero no me hacen caso

Enviado desde mi teléfono"

I still do not understand how the casino "scammed" you. Could you please explain in more detail?

If I was a VIP and he called me to enter more and telling me to use a relative's card, just investigate why Analis is no longer working

Si yo era vip y me llamaba para que ingresara mas y diciéndome que usara la tarjeta de un familiar, solo investiguen porque no esta Analis ya trabajando

Please understand that if you used someone else's payment method to deposit funds into your account we won't be able to help you. Have you saved by any chance, any relevant communication that would support your claims? If yes, please forward it to petronela.k@casino.guru. Thank you in advance.

I did not use it, I paid with my card, they deceived me

No lo utilize pague con mi tarjeta ellos me engañaron

How did they deceive you? I'm truly sorry but I still do not understand.

Dear Tonivaleria1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

He was deceiving me that if I didn't withdraw 2500 euros they would give me a bonus for the same amount, etc. They called me, they sent me wassat to deposit more, that I was about to win a good amount, I sent them a medical report that I couldn't play dysthymia gambling and they continued like this until you spend that barbarity

Me engañaba con que si no retiraba 2500 euro me daban bono por la misma cantidad ect me llamaban me mandaban wassat para que ingresara mas, que estaba apunto de ganarme una buena cantidad, les mande informe medicos de que no podia jugar ludopatia distimia y siguieron asi hasta gastar esa barbaridad

If you requested the self-exclusion and mentioned a gambling problem and the casino ignored your request, we should be able to help you. However, please understand that it won't be possible without any supporting evidence. Please forward any relevant communication to petronela.k@casino.guru at your earliest convenience. Thank you in advance.

Yes, I asked many times to close my account and nothing, I look for all the copies and I'll send them to you, thanks

Si pedi muchas veces cerrar mi cuenta y nada, busco toda las copias y se las mando gracias

Dear Tonivaleria1,

I still haven't received any emails from you. Could you please advise if you forwarded them already?

Dear Tonivaleria1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.