Win Unique Casino - 플레이어의 예금은 계정에 입금되지 않았습니다.

good afternoon. It's been 3 days since I made a deposit of usd 15 for NETELLER at casino unique. The payment was never credited. I sent them proof of the movement in NETELLER and they have answered me for 3 days that they are seeing the issue. A real lack of respect.

conclusion, do not deposit on this site. They keep your money

buenas tardes. Hace 3 días que realice un depósito de usd 15 por NETELLER en casino unique. Nunca se acreditó el pago. Les envié comprobante del movimiento en NETELLER y hace 3 días que me contestan q están viendo el tema. Una verdadera falta de respeto.

conclusion, no depositen en este sitio. Se quedan con tu dinero

Dear Natalia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Good day. I have already contacted NETELLER and they themselves confirmed that the funds were properly credited to unique casino. On the other hand, in the casino the only thing they say every day is that they are checking it. A real lack of respect and management on their part towards me

Buen día. Ya he contactado a NETELLER y ellos mismos me han confirmado que los fondos fueron acreditados correctamente en unique casino. Por otro lado, en el casino lo único q dicen todos los días, es que lo están revisando. Una verdadera falta de respeto y gestión de parte de ellos hacia mi persona

Natalia, thank you for your reply. Would you be so kind and forward me any relevant communication between you and the casino, you and Neteller (if possible) and proof of deposit, please? My email address is kristina.s@casino.guru. Thank you in advance.

Dear Natalia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.