Winshark Casino - 플레이어의 승리가 지연됩니다.

After repeatedly reading in this forum that winnings have not been paid out on time, I feel compelled to turn to you as well. Currently, there are three requests for payouts of 500 euros each. It is stated that 500 euros are paid out every 24 hours. So far, I have not seen any winnings in my account. I would like to withdraw more, but I can't because the remaining amounts have not yet been paid out.

Nachdem ich schon mehrmals hier im Forum lesen musste, dass Gewinne nicht rechtzeitig ausgezahlt wurden, sehe ich mich gezwungen mich ebenfalls an sie zu wenden. Es liegen derzeit 3 Anträge mit jeweils 500 Euro zur Auszahlung. Es wird beschrieben, dass alle 24 Stunden 500 Euro ausbezahlt werden. Bis jetzt konnte ich noch keinen Gewinn auf meinem Konto entdecken. Ich würde noch mehr auszahlen lassen wollen, geht aber nicht , da die übrigen Beträge noch nicht ausgezahlt wurden.

Dear daviddrimer,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you contacted casino support and asked for assistance?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas