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There are 3 pending withdrawals (500-500-500) since February 14th. I have spoken to support many times but they always give me the same answer "delay in payments due to many requests". It's been 20 days now. Can anything be done?

Ci sono 3 prelievi in attesa (500-500-500) dal 14 febbraio. Ho parlato tante volte col supporto ma mi danno sempre la stessa risposta "ritardo nei pagamenti a causa di molte richieste". Ormai sono 20 giorni. Si puo fare qualcosa?

Dear Crusader2000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Greetings.

I have already had other withdrawals in the past (at least 3 between December and January).

I have never been asked for KYC verification, if I click on the "verify account" section it tells me "you do not need to verify your account".

I did not accumulate the winnings through bonuses or free spins.

Salve.

Ho gia effettuato altri prelievi in passato (almeno 3 tra dicembre e gennaio).

La verifica KYC non mi è mai stata chiesta, se clicco nella sezione "verifica account" mi dice "non occorre verificare il tuo account".

Le vincite non le ho accumulate tramite bonus o spin gratuiti.

Thank you for your reply, Crusader2000. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings you have opted for? Was it the same one you used before?

Hi Kristina, I have an update. I have had my 3 withdrawals processed since February 14th (the ones I filed a complaint for), exactly after 26 days of waiting. I now have more money in my account that I will try to withdraw.

Regarding the questions you asked, the last successful withdrawal was on February 3, 2025, it took about 4-5 days. The payment method was Mastercard, always used this method for all withdrawals

Ciao Kristina, ho un aggiornamento. Mi sono stato elaborati i 3 prelievi fatti a partire dal 14 febbraio (quelli per cui ho aperto il reclamo), esattamente dopo 26 giorni di attesa. Adesso ho altri soldi sul conto che cercherò di prelevare.

Riguardo le domande che mi hai fatto, l'ultimo prelievo riuscito risaliva al 3 febbraio 2025, ci sono voluti circa 4-5 giorni. Il metodo di pagamento era carta Mastercard, sempre usato questo metodo per tutti i prelievi