Yabby Casino - 플레이어가 거부된 출금 요청에 대해 불만을 표시합니다.

I get free spins I had played well over the wagering limit I had 53 dollars of real money I withdrawal 50. It left three dollars in my account I played it. They sent me a confirm withdrawl I replied three hours passed mind you never got a payment declined. I went to the live chat ythe operator told me to check my email for the payment confirmation I told him I replied 3 hours ago. He came back said my payment was declined due to wagering limits not met im 100 percent sure they were. I know this and they never even sent my withdrawl was denied. This is the second time this has happened there it's pathetic and it's stealing from players I'm really disappointed by this. These people should be stopped from being allowed to do this. I would have received a payment declined if it was declined I didn't. I'm a long time online casino player I'm a vip on my bookie mind you a real online casino with honest employees. Yabby needs to be made to answer to there shady withdrawls. I've tried to upload a attachment of the withdra0wl it won't let me.

Dear waughbrian1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you forward a screenshot of your bonus history?
• Have you saved any supporting evidence that the wagering requirements were met?
• Was the amount of your requested withdrawal put back into your casino account or was it confiscated completely?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear waughbrian1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.