Yabby Casino - 플레이어의 계정이 차단되었습니다.

Opened an account yesterday and deposited $188. They closed my account and said our risk team decided to close your account but doesn’t say why. I gave them all legit information and I can be verified but they don’t verify people. I did nothing wrong! They should be blacklisted or you should at least warn others. 

Dear Caitlin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their assistance, but before we do so, could you please advise if your deposit has been returned to you? Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Caitlin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.