Ybets Casino - 검토로 인해 플레이어의 출금이 지연됩니다.

Hello, i made my account 6th december, and won like 15 ltc from a 0.8 ltc deposit. I claimed welcomebonus but i didnt use it ( i won with cashmoney). I requested cashout for 5 ltc and i recived it quickly. Next day o try 5 ltc again. But now the withdrawal section has this message.

Withdrawal isn’t possible

Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed.

This has been going on for 20 days now. I have contacted ybets and they say 14 days for review. Keep in mind im still able to make new deposits and gamble my money away. I think this is unfair practice.

Please help me casino.guru

I have not verified my account but im happy to do so if promted.

Dear NgitMara99,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports only?

Did you finish wagering your welcome bonus, or did you cancel it before you requested the withdrawal of your winnings?

When was the last time you communicated with the casino customer support regarding the investigation of your gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.