Ybets Casino - 계정 검토로 인해 플레이어의 출금이 지연됩니다.

The casino is advertised on various streaming sites on Twitch as trustworthy. Personally, I registered through the streamers wagergods. In coordination with them, I have sent emails, spoken with their live chat, and after countless efforts to reach them, I finally managed to speak with someone from ybets. There has been no progress on the matter for 10 entire days. I am not given a clear answer to my issue, only that it will be checked by the provider. THIS ISSUE NEEDS TO BE RESOLVED IMMEDIATELY.

The message I receive is as follows:

Withdrawal is not possible

Your previous bets are being reviewed by the game or sports provider to ensure fair play. You can withdraw again once the review is completed

Το καζίνο διαφημίζεται σε διάφορα σαίτ streamers στο twitch ώς αξιόπιστο. Προσωπικά έχω κανει εγγραφή μέσω των streamers wagergods. Σε συννενόηση μαζί τους εχω στείλει μέιλ, ΄έχω μιλήσει με το λάιβ τσατ το δικό τους και μετά απο αμέτρητες προσ΄παθειες να τους πετύχω κατάφερα να μιλήσω και με της ybets. Δεν υπάρχει εξέλιξη στο ΄θέμα εδω και 10 ολόκληρες μέρες. Δεν μου δίνεται μια σαφή απάντηση το ζήτημα μου παρα μόνο ότι θα ελεγχθεί απο τον πάροχο. ΝΑ ΛΥΘΕΙ ΑΜΕΣΑ ΤΟ ΖΗΤΗΜΑ.

Το μήνυμα που λαμβάνω ειναι το εξης:

Η ανάληψη δεν είναι δυνατή

Τα προηγούμενα στοιχήματά σας ελέγχονται από τον πάροχο παιχνιδιού ή αθλητισμού για να εξασφαλιστεί το δίκαιο παιχνίδι. Μπορείτε να κάνετε ανάληψη ξανά μόλις ολοκληρωθεί ο έλεγχος

Dear biosterous,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you play casino games or bet on sports?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

hello,

I played casino games only. I have made 2 withdrawals before. It was never asked by the casino to make a kyc verification. No active bonus was activated during my session.