Ybets Casino - 플레이어가 게임 충돌로 인해 환불을 요청합니다.

Since my last withdrawal, I have deposited a total of 330 euros from 04.11 until today and lost it playing the game Book of Gold Double Chance.

Every time I've played Book of Gold Double Chance from 04.11 until today, the game has repeatedly crashed, and I had to restart it, as shown in the attached screenshot.

This is not fair play and it's unjust.

I therefore demand a refund of the 330 euros I have deposited since 04.11 until today, as the game Book of Gold Double Chance has been constantly crashing, requiring me to restart.

This distorts the gaming experience as well.

Seit meiner letzten Auszahlung habe ich vom 04.11. bis heute insgesamt 330 Euro eingezahlt und bei dem Spiel Book of gold double chance verspielt. 

Immer wenn ich ab 04.11 bis heute book of gold double chance gespielt habe, ist das spiel ständig abgestürzt und musste das Spiel Neustarten, siehe Screenshot im Anhang. 

Das ist kein Fairplay und ungerecht.

Ich fordere deshalb die Spieleinsätze von 330 Euro zurück, die ich seit 04.11 bis heute eingezahlt habe, da das Spiel book of gold double chance ständig abgestürzt ist und ich neu starten musste

Das verfälscht auch das Spielerlebnis. 

Dear hschlue88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Please understand, that without any supporting evidence of unfair losses, we can’t proceed further with this case as it would be close to impossible to confront the casino in asking for a refund.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas