Ybets Casino - 플레이어가 상금을 인출할 수 없습니다.

This casino is not returning my $100. I made a deposit and played a little, then wanted to withdraw my own deposit. For two weeks now, they have been rejecting my withdrawal and have blocked my access to customer support.

Данное казино не возвращает мои 100$, сделал депозит, немного поиграл хотел забрать свой же депозит, они уже 2 недели отклоняют мой вывод и заблокировали мне доступ к техподдержке

Dear User687524621,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sometimes casinos require players to wager their deposits before they can request a withdrawal. I checked the General T&Cs and I found this:

8.5. It is mandatory for each Player to fulfill a wagering requirement prior to initiating withdrawal. This means that each Player must place a minimum of one bet, equivalent to 3x the deposited amount. To wager YBS funds, Players may place bets exclusively on Ybets slots games; bets placed on other games will not count toward wagering requirements. Other wagering requirements may apply for specific bonus offers as described in this Terms & Conditions or Bonus Policy. The total deposited amount must be also wagered at least 3 times in sports bets with odds greater than 1.2. Essentially, this constitutes a 3x wagering requirement of the deposited amount for slot games, live games, and table games and 3x wagering requirement for sport bets. 

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if you have completed the necessary deposit wagering requirements?
• How much money do you currently have in your casino account?
• Have you received any explanation from the casino regarding this issue?

Thank you very much in advance for your reply.

Best regards,

Kristina