Ybets Casino - 플레이어의 상금은 몰수되었습니다.

Hello, I played a free bonus of $10 and met the requirement of wagering up to $1,000. I reached the set amount, and the minimum withdrawal was $40. When I went to withdraw, they asked me to make a deposit. I made the deposit, then proceeded to withdraw, and they canceled the withdrawal. Once canceled 😡, they took all my winnings, my money from the bonus, and my deposit. They are shameless, and they told me it was because of a multiple account issue. I did not create any multiple accounts. I need them to give me my winnings, totaling $41.25, which I withdrew in crypto USDT via the Polygon network.

Hola ,jugué un bono gratis de 10 usd hice El requisito que era jugar hasta 1000 usd, llegue a la cantidad establecida, el mínimo de retiro era 40 usd,cuando voy a retirar me pidieron que haga un depósito hice el depósito, luego retire y me cancelan el retiro, una vez cancelado 😡 me sacaron todas mis ganancias, mi dinero ganado con el bono y mi depósito, son unos sinvergüenzas, y me dicen que es por múltiple cuenta yo no cree ninguna múltiple cuenta, necesito que me den mis ganancias son un total de 41.25 usd que retire por crtypto usdt red Polygon

Dear Bigpoker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Did you use a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, I will answer your questions step by step.

1) I have my personal device, therefore no one can use it

2) I don't use VPN

3) They did not ask me for KYC since the casino says that it makes payments without KYC verification, they never asked me for anything, in fact, when registering on their casino page, a registration form is filled out where only the email and password are requested and nothing else and the user is automatically created, it is the one I enter and appears in my photo, I passed, they did not ask me for my first or last name, date of birth or address, nothing, it is a page that establishes a kind of anonymous registration and its withdrawals are without KYC.

Hola contesto sus preguntas por paso

1) tengo mi dispositivo personal, por lo tanto nadie puede usarlo

2) no utilizo VPN

3) no me solicitaron Kyc ya que el casino dice que hace pagos sin verificación de kyc nunca me solicitaron nada es más al registrarse a su página de casino se llena un formulario de registro donde solo se pide el correo electrónico y la contraseña nada más y el usuario se crea automáticamente es el que coloque y sale en mi foto que pase , no me pidieron en el registro ni nombre ni apellido ni fecha de nacimiento ni dirección nada, es una página que establece una especie de registro en anonimato y sus retiros son sin kyc