Zoome Casino - 플레이어는 자신의 출금이 지연되었다고 생각합니다.

I have been requesting my winnings of $400 for over a week. .I gave all details requested. Passport, bank card, bank account picture of me holding passport. I'm very distressed about this as that's very personal information I've given yet they continue to tell me I haven't sent a picture clear. Eg., I sent a full picture of my bank card then they wrote back and said I was only to send card number and expiry date,so I did that... Still nothing. Then they returned the $400 to my online account hoping I would use it. Once again I pressed withdraw funds,then they told me I had to fill details and I did so. Still nothing. I have read other people's reviews and so many have had same problem where they haven't received there monies owed to them. I even read that one lady left the game as it had been 5 weeks and they were doing the same thing to her,but hers was $1,000. This was more a test for me to see if they really do pay what you win. If I'm struggling to receive $400 imagine if it was a larger amount? This company is a Scam in my eyes and using everything they can to stall on making a payment so you get fed up and leave. This is so wrong taking advantage of innocent people.... There quick at taking your money,but do everything to avoid payouts!!!!

Dear Isabelle1967,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.