Zotabet 출금 관련 문제를 신고하고 싶습니다. 나는 몇 달 동안 카지노의 고객이었으며 완전히 검증되었습니다.
나는 최근에 약 5000유로를 얻었고 그것을 인출하고 싶었습니다.
카지노에서는 1000유로 단위로만 인출이 허용되므로 금액이 분할되었습니다.
스크린샷에서 볼 수 있듯이 3000(각각 1000유로)에 대한 요청이 아직 처리되지 않았습니다. 2월 13일부터 상태가 '진행 중'입니다.
또한 보시다시피 동일한 출금 방법을 사용한 이후 요청이 처리되었습니다(예: 2월 14일 "수락").
지원팀이나 VIP 관리자 모두 문제가 내 은행에 있다고 제안하거나 도움을 줄 수 없습니다. 그들은 Skrill과 직접 문제를 해결할 수 있도록 Skrill 결제 ID를 나에게 제공하려고 하지 않습니다. 또한 나에게 이상하게 보이는 것은 이후 요청이 이미 처리되었지만 3000 유로는 여전히 "진행 중"이라는 것입니다.
여러분의 도움을 부탁드립니다.
매우 감사합니다
I would like to report a problem with a withdrawal at Zotabet. I have been a customer at the casino for several months and am fully verified.
I recently won approximately 5000 Euros and wanted to withdraw it.
Since the casino only allows withdrawals in increments of 1000 Euros, the amount was split.
As you can see in the screenshot, my requests for 3000 (each of 1000 euros) have not yet been processed. The status has been "In Progress" since February 13.
As you can also see, later requests using the same withdrawal method have been processed (e.g., February 14 "Accepted").
Neither the support nor the VIP manager can help and suggest that the issue is with my bank. They are not willing to provide me with a Skrill Payment ID, so that I can try to resolve the issue directly with Skrill. What also seems strange to me is that later requests have already been processed, while the 3000 Euros are still "In Progress".
I kindly ask for your assistance.
Thank you very much
Ich würde gern ein Problem mit einer Auszahlung bei Zotabet melden. Ich bin schon seit bereits mehreren Monaten Kunde bei dem Casino und voll verifiziert.
Ich habe kürzlich einen Gewinn von ca. 5000 Euro gehabt und wollte auch auszahlen.
Da man bei dem Casino in nur 1000 Euro schritten auszahlen kann, wurde die summe aufgeteilt.
Wie sie am Screenshot sehen können, wurden meine Anfragen von 3000 (Jeweils 1000 euro) nocht nicht erledigt. Der Status befindet sich seit 13 Februar "In Progress"
Wie sie auch sehen können, wurden spätere Anfragen über die Selbe Auszalhungsmethode erledigt. (z.b. 14 Februar "Aktzeptier).
Weder der Support noch der VIP Manager können helfen und meinen, dass das Probme bei meiner Bank ist. Eine Skrill Payment ID wollen sie mir nicht zur verfügung stellen, damit ich das Problem direkt mit Skrill versuche zu lösen. Was für mich auch komisch ist, dass spätere Anfragen schon erledigt worden sind und die 3000 Euro immer noch in progress.
Ich bitte um hilfe.
Vielen Dank
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