Goldwin Casino - 플레이어의 출금이 지연됩니다.

I made a withdrawal from the casino last week on Tuesday, June 10th. The verification process was approved on June 10th.

And there has still been no profit or update, even though 9 working days have passed.

I have sent several messages about this in the chat and they have said that processing is delayed due to congestion.

Tein noston kasinolta viime viikon tiistaina 10.6. Vahvistusprosessi hyväksyttiin 10 kesäkuuta.

Eikä voittoa tai päivitystä ole vielläkään tullut, vaikka on kulunut 9 työpäivää.

Olen laittanut asiasta useampaa viestiä chätissä ja he ovat sanoneet, että käsittely viivästyy ruuhkan vuoksi.

Dear REALSPINISASCAM,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear REALSPINISASCAM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru