FoxyPlay Casino - 일반 토론 (5 페이지)

Submitting a complaint is never a bad step, if you ask me. So do not hesitate to do so, please.

I just need to point out that if your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Be ready to wait a bit. 🙏

Well, this is the problem... We can't prove the casino has taken the wrong step if we're missing a crucial piece of supportive evidence. 🙁

Frankly, it is the same when you say that the casino is now lying.

Not it is not, because I know what had happened to my account. Additionally check the volume of complaint about that casino.

thank you

I'm sorry, but nothing of this can stand for a missing piece of evidence. It's just your word, which is frankly not provable.

Given the difficulty I'm having with this casino, it's recent lowered rating at AskGamblers for not responding to what they deemed to be valid complaints, it's poor rating here at Casino Guru, I'd put my money on my fellow community member as the one who deserves the benefit of the doubt. His word is worth plenty in my books.

Yes, I have also looked at this casino and it has a pretty low safety index so I would be cautious before depositing into it. 

However, as Radka already suggested, when the mentioned time of 14 days passes and still nothing happens, then you can file a complaint. If you decide to do so at a given time, you can let us know. I would be happy if it didn't have to happen, but I'm not sure.

Good luck. ☘️

Hello everyone,

If I have one advice to give to players based on my own experience, if you see the casino is part of the sg international, don't play there otherwise you will wait weeks to be paid out.

mrmileena you are right about sg international..i had problems in the past with another casino with sg international licence.I see many players are having problems with Foxyplay and problems are not resolved.Also,casino has no live chat since monday and if you try to sign up,it is disabled!it seems like the store is closed...

It's ok, I filed a complaint two days ago at AskGamblers. It's not possible to wait for verification before filing a complaint when a casino isn't responding to allow for verification to occur. I'm not sure why you folks want people to wait two weeks. That's an exceptionally long time by industry standards.

2 weeks is considered a reasonable time for the casino to resolve either KYC or withdrawal. If nothing changes in this time, our team will then contact the casino and try to help solve the case. 

However, since you have already filed a complaint elsewhere, I firmly believe that you will be able to resolve it. When you have a result, whatever it is, you can share it with us.

Dear players, according to the latest news we came across regarding Foxy Play Casino, its status is going to be changed to "do not accept new players" - or something similar.

The casino seems to be about to close.

Thus, it is recommended not to deposit there anymore. Quite the opposite; withdraw your winnings immediately. 🙏

So Radka what do we do in case the casino closes,which is the most possible thing(if it is not closed already)?Me and many other players have withdrawals pending.Is there a way to get our money by commmunicating with licence authorities or we simply lost our money?

I firmly believe that when the casino closes for good it will pay its players. Some of them also have complaints, so we'll see how it all turns out. Of course, if that doesn't work, I would recommend what you wrote, which is to file a complaint with the licensing authority. 

Hopefully the players will not lose their money and everything will be paid fairly. 

I dont have previous experience of a casino closure, i wanna believe Jaro's optimistic view but i also believe that a casino closes cause its was rogue from the beginning and couldnt pay players. I have already filled complaints to complaints@gaminglicences.com, certria@gaminglicences.com and curacao-egaming.com, but i dont expect much. You already have a post in the forum - how to communicate with Antillephone - and that shows how difficult it is, to get your money back. We have already learned our lesson of what licensing authority we should avoid in the future.

Miracles do happen. Foxyplay casino finally paid me, although casino seems about to close.I dont know if i got paid cause they are about to close or because i sent email to every possible licensing authority. I hope all the players who have pending withdrawal to get their funds. Thank you casinoguru for all the cooperation🙂

I received an email from the casino stating they are closing down, and then they completed my verification and withdrawal successfully. Credit where credit is due. I hope everyone manages to have a good outcome.

Well, I would also like it to turn out positively. Of course, I certainly don't make any promises because I don't know how it will all develop. But hope dies last as they say. 

As far as the complaint to the authority is concerned, the first email you mentioned in your reply is the right one, you probably won't get a reply from the others because the casino has a Curacao Antillephone license.

I will keep my fingers crossed for you. 🤞

Perfect, if I had read this post of yours earlier I would have congratulated you in one message that I'm glad you got your money. I think it's quite reassuring that you don't have to worry about such problems anymore. 

Of course in the future I wish you to avoid all such issues.  😊😊😉

Well, that's good news. I hope all players who have their money here will manage to withdraw it as well as you. 🎉😉